Senior Practice Manager

Benefits of the Senior Practice Manager: 

• Comprehensive medical, dental, vision, and pet insurance 
• 401(k) w/ 4% match 
• 18 days of PTO + 1 floating holiday

About the company:

Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is an effective, non-invasive, FDA-cleared therapy for drug-resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment-resistant depression. Led by nationally recognized clinical experts we offer compassionate, comprehensive mental healthcare. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.           

About the position: 

We are looking for a Practice Manager to oversee our San Francisco (Union Square), San Francisco Ketamine Infusion Therapy Clinic, and San Rafael Clinic. As a Senior Practice Manager, you will be responsible for the hands-on management of the daily operations of the clinics- including efficient management of the front office operations, patient satisfaction and service delivery, provider support, inventory and expense control, and teammate engagement. This position will have direct responsibility for the delivery of a quality patient experience that includes clinic-based team development and process improvements that support the company’s mission and values.
 
Responsibilities.

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Manage financial and revenue growth, operations, labor management, contract, and clinical outcomes., including developing strategies for ensuring the growth of programs, and implementing process improvements to maximize output and minimize costs
• Hands-on leader who can help drive the management of clinic operations to support an efficient and high-quality patient experience from check-in to check-out, appointment scheduling, collection of co-insurance/co-pays/insurance verification, and patient communications.
•  Work with leadership to identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in staff performance.
•  Develop a thorough understanding of each provider’s services, requirements, and approaches
•  Work with leadership to hire, train, manage, and develop productive, motivated, and patient-focused team members Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (strengths, weaknesses, opportunities, and threats)
• Work with leadership to supports all team members, including medical staff, in achieving performance expectations and standards. This includes ensuring that staff are meeting defined KPIs, workload and quality metrics through regular review and reporting of findings as outlined by clinical operations leads.
• Drive a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
• Work directly with the Practice Managers, Regional Operations Manager and other MHS Operations leaders to identify and address employee and patient concerns to drive towards goals and standards.
•  Adheres to established policies, quality standards, regulations (including HIPAA and confidentiality requirements), and improvements on key metrics. 

Qualifications

•  3+ years of recent experience in a leadership role in a fast-paced, multi-site retail or clinic operations setting, (mental healthcare experience a plus) 
•  Ability to deliver superior customer service to all patients, providers, teammates, and vendors. Outstanding leadership presence is a must 
• Efficient self-starter with strong attention to detail and strong follow-up skills
•  Experience with electronic medical record systems required 
•  Proven conflict-resolution and problem-solving skills 
•  Practical knowledge of PHI and HIPAA regulations desired
•  Highly proficient in MS Project, MS Office (Word, Excel, PowerPoint, Outlook, Teams) 
•  Experience managing project timelines and deliverables 
•  Excellent communication skills and experience presenting to executive audiences 
•  Connection to MHS mission and values and a deep commitment to improving patient experience. 
•  Bachelor's Degree desired, business or healthcare administration a plus.
•  Job will require travel to all assigned clinic locations within the region, and out of the region when necessitated for business purposes 
•  Candidates considered for this role must live in the San Francisco Bay area. 

Pay: $90,000.00 to $110,000.00

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses.