Job Title:

Experienced Behavioral Health Intervention Specialist - Contact Center

Req ID:

Intake - 2024

Category:

Intake

Position Type:

Full-time

Remote Type:

Remote

Experienced Behavioral Health Intervention Specialist - Contact Center  
   
Benefits of the Experienced Behavioral Health Intervention Specialist:   
 
  • Bonus potential between $6,000.00 to $10,000.00
  • Comprehensive medical, dental, vision, and pet insurance
  • 401(k) with 4% company match
  • 15 days of PTO including 1 Floating Holiday
  • Monday-Friday schedule with no weekends
  • Equipment provided: laptop, two monitors, and monthly Internet stipend.
  • Employee Assistance Program (EAP) All our benefits-eligible employees have access to EAP/Work Life Benefits and Travel Assistance services available 24/7! Services include.
    • 5 Face-to-Face Visits w/Licensed Clinician per rolling 12-month period
    • Dependent & Elder Care Referrals
    • Financial & Legal Consultations
About the role:   
  
The Experienced Behavioral Health Intervention Specialist plays a crucial role in the behavioral health organization by being skilled and detailed for individuals seeking interventional services like TMS and Esketamine through Mindful Health Solutions. This role involves meeting key performance indicators for scheduling new patients with interventional services and follow through to treatment start. Success requires effective communication with patients, navigation with internal tools, and outreach to internal teams to ensure a smooth patient experience. This person needs to have the ability to use good judgment and function well in pressure situations with the ability to manage multiple priorities simultaneously.   
If you are a dynamic individual with a passion for sales and a commitment to providing excellent patient experiences, we invite you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our patients through effective sales intake processes.   
  
Job Responsibilities  
  • Conducts psychosocial assessments and mental health intake evaluations as indicated.
  • Performs risk assessment and intervention,
  • Provides behavioral health consultation to members of the multi-disciplinary clinical team and to correctional personnel as directed.
  • Performs crisis intervention and de-escalation as indicated.
  • Demonstrate a working knowledge of mental health diagnoses, symptoms, and effective treatment interventions.
  • Utilize a holistic, systems and strengths-based approach to working with clients.
  • Handle inbound and outbound calls from potential new patients, respond to inquiries, providing information about MHS treatment options
  • Conduct initial assessments to understand the patient's needs, challenges, and goals.
  • Respond to live calls, email inquiries, online requests. 
  • Assessment skills, particularly for people in crisis, for patients with suicidal ideations.  
  • Remain abreast on regulatory requirements and ensure compliance with all relevant laws and policies.
Qualifications  
  • A bachelor’s degree in social work, Counseling, or Psychology
  • Ability to work collaboratively in a team-oriented fast-paced environment.
  • Excellent people skills required.
  • Familiarity with healthcare terminology, insurance and mental health services
  • Detail-oriented with strong organizational and documentation skills.
  • Some in office work may be required from time to time for training and/or collaboration. 
  • Computer knowledge with technical proficiency need to utilize computer systems to search for information and enter essential data into electronic records.
About the Company:   
  
Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.   

Click below to apply now!

Or return to search more

Job Title:

Experienced Behavioral Health Intervention Specialist - Contact Center

Req ID:

Intake - 2024

Category:

Intake

Position Type:

Full-time

Remote Type:

Remote

Date Posted:

1/23/2024

Position Details:

Apply Now
Experienced Behavioral Health Intervention Specialist - Contact Center  
   
Benefits of the Experienced Behavioral Health Intervention Specialist:   
 
  • Bonus potential between $6,000.00 to $10,000.00
  • Comprehensive medical, dental, vision, and pet insurance
  • 401(k) with 4% company match
  • 15 days of PTO including 1 Floating Holiday
  • Monday-Friday schedule with no weekends
  • Equipment provided: laptop, two monitors, and monthly Internet stipend.
  • Employee Assistance Program (EAP) All our benefits-eligible employees have access to EAP/Work Life Benefits and Travel Assistance services available 24/7! Services include.
    • 5 Face-to-Face Visits w/Licensed Clinician per rolling 12-month period
    • Dependent & Elder Care Referrals
    • Financial & Legal Consultations
About the role:   
  
The Experienced Behavioral Health Intervention Specialist plays a crucial role in the behavioral health organization by being skilled and detailed for individuals seeking interventional services like TMS and Esketamine through Mindful Health Solutions. This role involves meeting key performance indicators for scheduling new patients with interventional services and follow through to treatment start. Success requires effective communication with patients, navigation with internal tools, and outreach to internal teams to ensure a smooth patient experience. This person needs to have the ability to use good judgment and function well in pressure situations with the ability to manage multiple priorities simultaneously.   
If you are a dynamic individual with a passion for sales and a commitment to providing excellent patient experiences, we invite you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our patients through effective sales intake processes.   
  
Job Responsibilities  
  • Conducts psychosocial assessments and mental health intake evaluations as indicated.
  • Performs risk assessment and intervention,
  • Provides behavioral health consultation to members of the multi-disciplinary clinical team and to correctional personnel as directed.
  • Performs crisis intervention and de-escalation as indicated.
  • Demonstrate a working knowledge of mental health diagnoses, symptoms, and effective treatment interventions.
  • Utilize a holistic, systems and strengths-based approach to working with clients.
  • Handle inbound and outbound calls from potential new patients, respond to inquiries, providing information about MHS treatment options
  • Conduct initial assessments to understand the patient's needs, challenges, and goals.
  • Respond to live calls, email inquiries, online requests. 
  • Assessment skills, particularly for people in crisis, for patients with suicidal ideations.  
  • Remain abreast on regulatory requirements and ensure compliance with all relevant laws and policies.
Qualifications  
  • A bachelor’s degree in social work, Counseling, or Psychology
  • Ability to work collaboratively in a team-oriented fast-paced environment.
  • Excellent people skills required.
  • Familiarity with healthcare terminology, insurance and mental health services
  • Detail-oriented with strong organizational and documentation skills.
  • Some in office work may be required from time to time for training and/or collaboration. 
  • Computer knowledge with technical proficiency need to utilize computer systems to search for information and enter essential data into electronic records.
About the Company:   
  
Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.